CLINICS

The Description of CLINICS

Site Editorial Commentary：You can realize "online medical experience" from online medical treatment / medication instruction to drug delivery with this one app.

Make clinic visits easier and healthcare more accessible with CLINICS (formerly melmo).

CLINICS is an all-in-one app that simplifies your healthcare experience. Seamlessly book appointments, pre-submit prescriptions, arrange for medication delivery, and manage your medication notebook—all from your smartphone.

With access to over 3,300 hospitals and clinics, and more than 17,000 pharmacies (as of August 2025), CLINICS connects you to a vast network of healthcare providers.

*Please note that CLINICS was rebranded from melmo in November 2025.*


Key Features of CLINICS (melmo):

■ 24/7 Easy Appointment Booking via the App:
Book appointments with hospitals, clinics, pharmacies, and dental clinics anytime, anywhere. Schedule urgent visits or manage regular check-ups with ease and peace of mind.

■ Automatic Payment for a Quick Exit:
Register your credit card in the app for automatic payment after your consultation. Skip the checkout line and head home immediately.

■ Reduce Pharmacy Wait Times with Advance Prescription Submission:
Send your prescription to the pharmacy in advance and pick up your medication without waiting.

■ Your Smartphone Becomes Your Medication Notebook:
Access your medication information anytime, right on your phone. Manage medication details for your entire family and share them with your pharmacist when needed.

■ Online Consultations and Medication Guidance:
Consult with your doctor from the comfort of your home or while you're on the go. Receive prescriptions and have your medication delivered to your doorstep as early as the same day, making it easier to get care when you're busy or feeling unwell.

*Generally, online consultations require prior approval from your doctor after an in-person visit.
*Availability may vary depending on your symptoms and medical condition. For first-time consultations, your doctor may recommend an in-person visit or direct you to another medical facility.
*Always consult with your doctor before using online consultation services.


Recommended for Those Who:

● Want to quickly book appointments with their preferred healthcare providers.
● Prefer to schedule appointments 24/7 from their smartphone.
● Need help managing and remembering their regular check-up appointments.
● Seek a simplified process for booking appointments and receiving medications.
● Want to save time during clinic visits during work breaks.
● Want to avoid waiting at hospitals or pharmacies, especially with young children.
● Want to reduce waiting times at reception and checkout.
● Desire to leave immediately after a consultation with automatic payment processing.
● Need to consult with a doctor online when busy or feeling unwell.
● Want to receive consultations and medications from home.
● Prefer to have medications delivered to their home.
● Want a medication notebook that integrates with pharmacies.
● Want to prevent missed doses with medication reminders.
● Want to shorten pharmacy wait times by pre-submitting prescriptions.
● Are looking for easy access to treatments, such as for hay fever.


Usage Information:

■ App Usage Fees:
Free to download and use.

■ Payment Methods:
The following credit cards are accepted for appointments and consultations:
VISA / Mastercard / American Express / JCB / Diners Club / Discover

■ Consultation Fees and Appointment Charges:
Standard consultation fees apply, similar to in-person visits. Some medical facilities may charge a separate booking fee.

■ Supported Regions:
Available only to residents of Japan (not available for those residing overseas).


Contact Us:
For inquiries about how to use the app or to report issues, please contact the melmo Patient Support Center through one of the following methods:
● Inquiry Form: https://clinics-support.medley.life/hc/ja/requests/new
● email: [email protected]

*Please ensure that your email settings allow you to receive emails from medley.jp.