My Orange

The Description of My Orange

Site Editorial Commentary：As an Orange Belgium mobile customer, My Orange is your ‘go to’ app of choice.

As an Orange Belgium mobile customer, the My Orange app empowers you to:

• Effortlessly monitor your mobile data and call consumption in real-time, ensuring you stay within your plan limits.
• Easily consult and modify your current tariff plan to perfectly match your evolving needs and budget.
• Conveniently access your last 6 invoices, review detailed billing information, and track your spending history.
• Seamlessly manage your payment preferences, including your preferred method of payment and the address for receiving invoices.
• Securely pay your invoices directly through your favorite banking app or with your card reader for a hassle-free experience.
• Instantly reload your prepaid card, or even reload the card of a family member or friend, ensuring they stay connected.
• Upgrade from a prepaid card to a subscription plan in just a few clicks, unlocking more features and benefits.
• Quickly activate, adapt, or deactivate various options and services to customize your mobile experience.
• Efficiently manage the tariff plans and options of all members of your household included on your invoice, simplifying family account management.
• Discover your exclusive advantages and redeem available gifts through the Orange Thank You loyalty programme, rewarding your loyalty.
• Directly add new SIM cards to your subscription for additional family members or devices, streamlining your account setup.
• Enhance your home entertainment by adding an Internet or TV offer to your existing subscription, creating a comprehensive Orange package.
• Purchase a new smartphone and take advantage of exclusive reductions and deals by combining a new subscription with a cutting-edge device.
• Locate the nearest Orange shop with ease, ensuring you always have access to expert assistance and support.
• Test the network coverage and speed of your internet connection to optimize your connectivity experience.
• Access a comprehensive library of FAQs, web forms, and essential contact numbers for reaching our support team. We are always ready and happy to assist you!

IMPORTANT INFORMATION:

• Data Usage Awareness:
The use of the My Orange app itself is completely free, both in Belgium and while you are abroad.
However, please note that using third-party applications through the app, such as gps for locating Orange shops or banking apps for payments, will incur data charges as per your tariff plan.

• Connectivity Options:
The My Orange app can be accessed seamlessly via your mobile network or a Wi-Fi connection.
Connecting via our 3G/4G network grants you immediate and automatic access to the app.

Important! Automatic recognition requires disabling vpn or old proxy settings.
If prompted to enter your mobile number while using Orange's mobile network, remove the proxy from your device's internet settings. Find instructions at https://www.orange.be/nl/instellingen (Dutch) or https://www.orange.be/fr/parametres (French)

If connecting via Wi-Fi for the first time after downloading or updating the app, you will be asked to enter your phone number. An SMS code will be sent to grant you access.

• Consumption Overview:
The information displayed within the app is specific to the SIM card being used.
The data is for informational purposes only and does not replace your official invoice.

BUSINESS OR CORPORATE CUSTOMER?

• The My Orange app is optimized for B2B customers with a SHAPE tariff.
• If you have a different business tariff plan, please contact your Fleet Manager or our dedicated Customer Service team for assistance in managing your consumption.

For more details, visit www.orange.be/myorange