Paxel

The Description of Paxel

Site Editorial Commentary：Fast and secure intercity delivery for food, documents, and large items.

Need to send packages within the City or across town, fast? Want a secure place to store your belongings while you work out? Or craving Food from a different city? With #PaxelinAja, you can do it all!

Paxel is your go-to application for reliable logistics and expedition services, offering a comprehensive suite of delivery options designed to meet your every need. From lightning-fast same-day delivery to convenient next-day service, standard shipping, and even solutions for sending large or heavy items, Paxel has you covered.

Beyond just package delivery, explore a variety of other convenient services within the Paxel app.

Here's a sneak peek at the features that make Paxel the easiest and most convenient way to send packages:

**Guaranteed Fast & Safe Delivery**
Send packages across cities quickly and securely with #PaxelinAja. Choose Same-day Delivery, which includes shipping insurance and a Safe Food Guarantee feature for added peace of mind.

**FREE & Flexible Home Package Pickup**
Enjoy the convenience of home pickup for every package! There's no minimum package requirement for our Pick-up service. Plus, you can schedule both the pickup and delivery times to fit your busy schedule.

**Specialized Frozen Food Handling**
Paxel provides specialized freezer and chiller facilities during shipping, ensuring your food stays fresh and safe until it reaches its destination. Perfect for sending food items or frozen goods!

**Safe Food Guarantee**
Send food with confidence using the Safe Food Guarantee feature. If your food arrives damaged or spoiled, we'll replace it with a similar item, and cover the shipping costs.

**Multiple Payment Options**
Paying for shipping is simple and convenient. Choose from a variety of payment methods, including Paxel Credit, e-Wallets, or Cash On Pick-up.

**100% Shipping Cost Refund Guarantee**
We guarantee on-time delivery for both same-day and standard packages. If your package arrives late, you'll receive a 100% refund of your shipping costs* (*T&Cs Apply).

**Shipping Insurance Included**
Your package is automatically insured for up to IDR 1 million at no extra cost. For high-value items, you can increase your insurance coverage up to IDR 50 million.

**Extensive Service Area**
Paxel's services are available in numerous regions and cities across Java, Bali, Sulawesi, Sumatra, Kalimantan, and even Sorong, with continued expansion planned.

Need to send a package immediately? Find the nearest Paxel Counter for convenient drop-off and pick-up options.

**Exclusive Shipping Promos**
Discover a range of Paxel promotions on the 'Promo' page for discounts on package deliveries and hampers.

Download the Paxel app now and experience a variety of services, including same-day delivery, PaxelBox for secure storage, and even the ability to purchase food from other cities!

Stay up-to-date with the latest Paxel news:

Instagram: @paxel.co
Tiktok: @paxel.co
Facebook: Paxel Indonesia
YouTube: Paxelco
Website: paxel.co

Have questions, complaints, or suggestions? Contact Hera, our Paxel chat Assistant, through the Paxel app, Paxel website, or WebApp Sahabat.paxel.co.

**Explore Other Paxel Services:**

- **PaxelBig:** Delivery service for large packages (up to 25 kg and 80cm on one side) picked up by a van. Choose same-day or next-day delivery for your larger items.

- **PaxelAmplop:** Affordable delivery for items up to 1.5 kg and A4 size (21x30cm). Enjoy a FLAT rate of IDR 10K for inter-island shipments.

- **Paxel Instant:** Send packages instantly, avoiding rush hour delays.

- **Lew@tBox:** Send packages using Lew@tBox by placing your items in a PaxelBox. Our Hero will collect the package from the PaxelBox and deliver it to the recipient.

PaxelBox is a smart locker system for storing goods, packages, food, and even folding bikes (Seli), accessible via QR code. (Food and Seli storage available at select PaxelBoxes).

- **PaxelRecycle:** A delivery service for online shopping waste (up to 15 kg) to be recycled by our trusted partners. Manage your online shopping waste responsibly with PaxelRecycle!