Towngas

The Description of Towngas

Site Editorial Commentary：Towngas App

The Hong Kong and China Gas Company Limited (Towngas) presents its enhanced mobile app, designed to offer a comprehensive suite of services for unparalleled customer convenience. This app streamlines essential tasks such as instant meter reading submissions, hassle-free maintenance scheduling, secure online payments, and access to the latest promotional offers.

**Upgraded eService Centre for Effortless Account Management**
The revamped eService Centre empowers users to take control of their Towngas account from anywhere, at any time. Beyond the basics of opening a new account and submitting meter readings, users can now effortlessly schedule maintenance appointments and meticulously review their gas usage and payment history, all from the convenience of their mobile device. The system intelligently displays the most up-to-date bill balance, ensuring you're always informed. Moreover, users can opt-in for timely meter reading and eBilling reminders, simplifying gas account management like never before.

**Seamless Integration with Multiple Payment Channels**
Paying your gas bill is now easier than ever. Through the eService Centre, users can make secure app-to-app payments via PPS or AlipayHK. Alternatively, a QR code can be downloaded for convenient in-person payment at a local convenience store, offering unparalleled flexibility.

**Embrace Sustainability with eBilling**
Contribute to a greener future by applying for Towngas’ eBilling service directly within the app. By opting for paperless billing, you can achieve an estimated annual carbon reduction of 316 grams, thanks to the savings in paper and postage.

**Personalised User Experience Through Customisation**
The new app boasts a clean, intuitive design with clear content organisation. Furthermore, it offers menu customisation options, allowing users to tailor the app to their specific needs and preferences for an enhanced and personalised experience. Enjoy quick and easy access to the features you use most often with this user-centric design.